Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:

Unknown4 Simple Strategies That Will Help You Offer Excellent Customer Service

The story about Amazon and the PlayStation will warm your heart. It’s also a great model for your company to follow.

Disrupt Your Competition: Lessons From Uber, Amazon, Walmart And Carvana (Who Is Carvana?)

When technology meets creativity, the opportunity to create convenience can disrupt competitors and even entire industries. Try adding convenience to your customer experience and see what a difference it can make.

Five Musts For Delivering ‘Legendary’ Customer Care On Social Channels

in order to create distinctiveness for a brand online, it is imperative to have social customer care that is more than good — or even great. It must be legendary.

Customer Service: You’re Doing It Wrong.

While written for the insurance industry, do these four things and you’ll do customer service wrong in your industry too.

Service and Success Drive Experience

Customer service. Customer success. Customer experience. What do they all mean and why do they matter?

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