Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:
The story about Amazon and the PlayStation will warm your heart. It’s also a great model for your company to follow.
When technology meets creativity, the opportunity to create convenience can disrupt competitors and even entire industries. Try adding convenience to your customer experience and see what a difference it can make.
in order to create distinctiveness for a brand online, it is imperative to have social customer care that is more than good — or even great. It must be legendary.
While written for the insurance industry, do these four things and you’ll do customer service wrong in your industry too.
Customer service. Customer success. Customer experience. What do they all mean and why do they matter?
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