There’s always one. The one customer that takes the fun out of your job. Never mind the regulars that ask about your family or holiday, or the pleasant faceless customers. That one rude customer can affect your whole day. A Florida Starbucks had to deal with one recently. How do you deal with rude customers? Here’s 3 Ways to Deal With Rude Customers
Other great reads this week on customer service:
There are six customer service best practices that deliver the highest levels of satisfaction and quality, which ultimately result in customer loyalty and overall business success. Consider implementing these tips into your customer service strategy for amazing results.
The author shares three stories of customer service experiences to demonstrate that customer service reps should “treat people the way they would like to be treated when they are the customer”.
Far too many companies concentrate on their product but have a poor grasp of the quality of their service. Their CEOs can’t possibly be experiencing their own companies’ treatment of customers or they wouldn’t be bragging about it.
Whether your business is large or small, implementing (a problem solving) process will make a difference. Your customers will be your best advertisement as they will tell their friends how your company handled their issue.
Today, it’s not just about satisfying customers but delighting them … everything else is secondary.
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