Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.


Want to improve your customer service? Implement these 6 Ways to Deliver an Unbeatable Customer Experience

You may have great customer service and still have “angry customers.” Here’s Three Reasons Why Your Business May Have Such Angry Customers

A lot of talk about social media replacing customer service as we know it. “Replacing” may be strong. Know Messenger Is Changing Customer Service Profoundly: Here’s How

For routine communications, people increasingly prefer messaging to talking. That has big implications for business.
Here’s how one brand is maximizing social media… For Kia, There’s More to Facebook Messenger than Customer Service
In an interview, Nathalie Choy, senior marketing innovation, web and digital performance manager at auto brand Kia Motors America, shares how NiroBot, the brand’s Messenger persona, performs a number of key marketing tasks.
Finally, always love examples of outstanding customer service. These five are some of the best! 5 Wow Customer Service Stories From 5-Star Hotels: Examples Any Business Can Learn From

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