Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:
“Good customer service” should not appear anywhere on your brand or business materials. Ever. That’s because “good customer service” isn’t a feature or benefit that you can offer—it’s an expected component of doing business.
The biggest mistake a business owner can make is focusing too much on profit margins and not enough on customer satisfaction, which should always be a company’s most important metric.
While written for a call-service, the article offers improvements to the overall customer experience, saving the many costs of addressing the same issue over-and-over and driving greater profits through higher customer retention and positive referrals.
In a wonderful editorial, the writer argues why only service can save “the high street” (Main Street, Downtowns, your business…)
While written for call-service representatives, if you have any interaction with customers, the article will arm you with the right skills you need to master to become a superlative customer experience specialist.
Whatever you do, don’t commit these 4 Major Customer Service Faux Pas