Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:

UnknownCustomer Service for Startups: Get it Right from the Beginning

Even for seasoned companies, good reminder on proactive relationship management with early customers.

In a Changing Industry, Customer Service is Key

It is no longer enough to have a wide-ranging portfolio, meet quality standards, and have an expert team — the customer wants more.

How Customer Service Solves Churn Problems

While customer service is about doing small things right, the bigger picture always helps.

Like Apple, You Can Excel In Engagement, Differentiation And Consistency

If you pay attention to how Apple treats its customers, and emulate some of its best practices, you may be able to get some of that “Apple Juice” to work for you.

Stay Away From These Two Phrases When You Speak To A Customer

There’s a straightforward rule of customer service–never make your customer feel like an idiot. Sometimes, all it takes is a single word.

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