Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:
Even for seasoned companies, good reminder on proactive relationship management with early customers.
It is no longer enough to have a wide-ranging portfolio, meet quality standards, and have an expert team — the customer wants more.
While customer service is about doing small things right, the bigger picture always helps.
If you pay attention to how Apple treats its customers, and emulate some of its best practices, you may be able to get some of that “Apple Juice” to work for you.
There’s a straightforward rule of customer service–never make your customer feel like an idiot. Sometimes, all it takes is a single word.
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