Each week, we read a number of articles from online sources. Below, the top reads on customer service from the following week:
A natural disaster brings an opportunity to demonstrate a commitment to customer service while learning several invaluable lessons in the process.
Want to kick your customer service up a notch? Gather some inspiration from your canine companion.
Some of the insights gathered into what it takes to survive, and thrive, decade after decade, in a customer-focused business.
Seven action items that will make a difference in the quality of your customer service and customer experience, and can ultimately improve your bottomline results.
The blemish of negative service reaches beyond a single customer or employee to include your full staff as well as existing and potential customers.
An overview of how beneficial adding a human touch to your service can be and a few simple things you can implement.
To capture the enormous purchasing power of millennials and Gen Z, you need to shift your style to match the preferences of these young consumers. It’s time to drop the phone and take up the social media mantle.
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