Each week, we read a number of articles from online sources. Below, the top reads on customer service from the following week:

UnknownWhat If Customer Service Week Could Last All Year? Sustain The Momentum With 8 Power Moves

The only thing wrong with National Customer Service Week is that it doesn’t last long enough. So above are eight ways to sustain the central theme of National Customer Service Week.

What ‘Modern Family’ Can Teach Us About Customer Service

There are similarities between certain Modern Family characters and the general public when it comes to seeking and receiving service from a brand.

Great Employees Key to Great Customer Service

A GREAT company is made of great employees and great employees contribute to a great customer experience.

How to Rock Customer Service

From the initial inquiry to post-vacation follow-up, top-notch customer service paves the way for repeat customers.

68% of Consumers Prefer Customer Service Via Digital Messaging Channels, Study Finds

68% of consumers who had used a messaging channel to contact a business saying they preferred this to using phone or email. So finds IMImobile’s latest ‘Consumer Research Report’, looking at customer service experiences and expectations of 1,000 UK consumers,

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