Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.
So let’s improve your customer service.
Here are 7 vital statistics to keep in mind as you consider integrating a social care team or making innovative changes to your existing social engagement profile.
So what are the traits of a good employee, capable of delivering a good customer service experience? Shep Hyken with the answer he provided a subscriber.
The skills (your employee) has in interacting with your customers can make or break your brand. I am not talking about the skills that are actually required to support your customers. Those being a good listener, being patient and all the generic stuff. NO… I am talking about the not-so-common skills they need to have (and you need to find in your rep) to deliver an awesome support your customers always desired.
In this article, we will focus on tips that will aid your customer service so that you don’t end up “trending” for the wrong reasons on social media.
I always appreciate real examples of customer service. Until we experience exceptional customer service, we don’t know what to provide. The next best thing to experiencing it ourselves, reading about it.
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