SPEAKING

Back To You Marketing, in partnership with Constant Contact, regularly offers live seminars on marketing, social media, and email marketing.

Social Media Pin               Constant Contact Authorized Local Expert             

Stephen continues his partnership with the Oklahoma City CVB and Greater Oklahoma City Tourism Ambassadors to lead Certified Tourism Ambassador courses (customer service training.)

Greater OKC Tourism Ambassador

Seminars to be offered include:

OCTOBER
10 Step Holiday Promotion Plan. Tuesday, October 9. Pontotoc Technology Center, Ada. 7:30 a.m. to 9:00 a.m. The holiday season is fast approaching and there will be many opportunities to promote your business during this time. Attend this workshop and learn an easy 10 step promotion plan to guide you to a successful profitable holiday season. Topics include how to use signage to grow your sales, how to use social media to reach your customers, and how to show appreciation to your customers. For more information, Stacey Golightly, 580-310-2248.
Video Marketing. Wednesday, October 17. Tulsa. 9:00 a.m. to 12:00 p.m. If you’re not saying it online, are you really saying it?  In this hands-on session you’ll learn to create your own video marketing for your business.  You’ll learn about the volume of video being consumed online as well as essential tips and tools for producing and editing your own videos.  Other topics to be covered include: –  Video topic ideas and how to generate content so we move beyond the pitfall of hard selling and learn to keep the audience involved –  Where to use your videos, from social media to YouTube to your website. To register, visit REIWBC.org 
Customer Service – Certified Tourism Ambassador. Tuesday, October 23. Oklahoma City Chamber of Commerce, 123 Park Avanue, OKC. 8:00 a.m. to 12:00 p.m. Inspiring front-line hospitality employees and volunteers to turn every visitor encounter into a positive experience, this training covers the important elements of tourism, Oklahoma City-region attributes/attractions, resources, and a customer service refresher in four, in-depth modules. The curriculum is delivered through pre-class reading assignments (approx. 150 pages), exercises, and in-class participation. The four-hour, interactive classroom setting makes it an interesting, fun way to expand your knowledge and your ability to answer visitor questions. It is the only program in existence today that gives an official designation (John Sample, CTA) to individuals who care about their destination and want everyone who visits to talk positively about their experience. To enroll, call Cristy Smith at the Oklahoma City Convention and Visitors Bureau. (405) 297-8912
Video Marketing. Wednesday, October 24. Durant. 9:00 a.m. to 12:00 p.m. If you’re not saying it online, are you really saying it?  In this hands-on session you’ll learn to create your own video marketing for your business.  You’ll learn about the volume of video being consumed online as well as essential tips and tools for producing and editing your own videos.  Other topics to be covered include: –  Video topic ideas and how to generate content so we move beyond the pitfall of hard selling and learn to keep the audience involved –  Where to use your videos, from social media to YouTube to your website. To register, visit REIWBC.org 
Video Marketing. Friday, October 26. Woodward. 9:00 a.m. to 12:00 p.m. If you’re not saying it online, are you really saying it?  In this hands-on session you’ll learn to create your own video marketing for your business.  You’ll learn about the volume of video being consumed online as well as essential tips and tools for producing and editing your own videos.  Other topics to be covered include: –  Video topic ideas and how to generate content so we move beyond the pitfall of hard selling and learn to keep the audience involved –  Where to use your videos, from social media to YouTube to your website. To register, visit REIWBC.org 
NOVEMBER
Video Marketing. Tuesday, November 6. Tahlequah. 9:00 a.m. to 12:00 p.m. If you’re not saying it online, are you really saying it?  In this hands-on session you’ll learn to create your own video marketing for your business.  You’ll learn about the volume of video being consumed online as well as essential tips and tools for producing and editing your own videos.  Other topics to be covered include: –  Video topic ideas and how to generate content so we move beyond the pitfall of hard selling and learn to keep the audience involved –  Where to use your videos, from social media to YouTube to your website. To register, visit REIWBC.org 
Social Media Marketing. Tuesday, November 13, Pontotoc Technology Center, Ada. 9:00 a.m. to 11:00 a.m. There are more than a billion people using Facebook. You can create ads using Facebook to reach just about any group of people you want to target. Facebook allows you to reach any segment of people, anywhere, with a short set up time. However, not all posts are created equal. If you want to learn how you can get more business driven by Facebook, attend this two-hour seminar to see how you can optimize your advertising dollars. FREE. For more information, Stacey Golightly, 580-310-2248.
Video Marketing. Wednesday, November 14. Norman. Time TBD. If you’re not saying it online, are you really saying it?  In this hands-on session you’ll learn to create your own video marketing for your business.  You’ll learn about the volume of video being consumed online as well as essential tips and tools for producing and editing your own videos.  Other topics to be covered include: –  Video topic ideas and how to generate content so we move beyond the pitfall of hard selling and learn to keep the audience involved –  Where to use your videos, from social media to YouTube to your website. At the ORPS Annual Conference.
Customer Service-Exceeding Customer Expectations to Win and Keep Customers. Thursday, November 15. Norman. Time TBD. Every customer expects a level of customer service-smile, be greeted, questions answered, parting thank you. But to win and keep customers, you need to exceed those basic service expectations. In this session, we present the 10 principles of exceeding customer expectations. At the ORPS Annual Conference.
Customer Service – Certified Tourism Ambassador. Tuesday, November 27. Oklahoma City Chamber of Commerce, 123 Park Ave, OKC. 12:30 p.m. to 5:00 p.m. Inspiring front-line hospitality employees and volunteers to turn every visitor encounter into a positive experience, this training covers the important elements of tourism, Oklahoma City-region attributes/attractions, resources, and a customer service refresher in four, in-depth modules. The curriculum is delivered through pre-class reading assignments (approx. 150 pages), exercises, and in-class participation. The four-hour, interactive classroom setting makes it an interesting, fun way to expand your knowledge and your ability to answer visitor questions. It is the only program in existence today that gives an official designation (John Sample, CTA) to individuals who care about their destination and want everyone who visits to talk positively about their experience. To enroll, call Cristy Smith at the Oklahoma City Convention and Visitors Bureau. (405) 297-8912
DECEMBER
Branding. Tuesday, December 4. Tulsa. Time and information coming.
Marketing on a Shoestring Budget. Tuesday, December 11. Pontotoc Technology Center, Ada. 11:00 a.m. to 1:00 p.m. The prospect of marketing your business can be overwhelming, especially when you are a small business with an even smaller budget. The good news is that marketing doesn’t have to thousands of dollars. Attend this workshop to see how easy marketing can be on a limited budget. For more information, Stacey Golightly, 580-310-2248.
Stephen Koranda is an Authorized Local Expert in Oklahoma for Constant Contact, an email and event marketing service provider.

Contact us about scheduling Stephen to speak to your Chamber of Commerce, organization, association or service club. Back To You Marketing Stephen Koranda Marketing Seminar Koranda is also a Certified Tourism Ambassador. He has been leading Oklahoma City front-line hospitality professionals in customer service training for more than five years. With his experience in ‘secret shopping’ and reviewing customer service, and teaching, contact us about scheduling Stephen to speak to your business about exceeding customer expectations and improving your customer service. Certified Tourism Ambassador Logo with Tagline - ColorConstant Contact Authorized Local Expert