Back To You Marketing, in partnership with Constant Contact, regularly offers live seminars on marketing, social media, and email marketing.
Stephen continues his partnership with the Oklahoma City CVB and Greater Oklahoma City Tourism Ambassadors to lead Certified Tourism Ambassador courses (customer service training.)
Seminars to be offered include:
Customer Service – Certified Tourism Ambassador.
Tuesday, February 14. Location TBA. 12:00 p.m. to 5:00 p.m. Inspiring front-line hospitality employees and volunteers to turn every visitor encounter into a positive experience, this training covers the important elements of tourism, Oklahoma City-region attributes/attractions, resources, and a customer service refresher in four, in-depth modules. The curriculum is delivered through pre-class reading assignments (approx. 150 pages), exercises, and in-class participation. The four-hour, interactive classroom setting makes it an interesting, fun way to expand your knowledge and your ability to answer visitor questions. It is the only program in existence today that gives an official designation (John Sample, CTA) to individuals who care about their destination and want everyone who visits to talk positively about their experience. To enroll, call Cristy Smith at the Oklahoma City Convention and Visitors Bureau. (405) 297-8912
Marketing/Social Media Seminar. Wednesday, February 15. Woodward. Location and topic to be announced.
Stephen Koranda is an Authorized Local Expert in Oklahoma for Constant Contact
, an email and event marketing service provider.
Contact us about scheduling Stephen to speak to your Chamber of Commerce, organization, association or service club. Koranda is also a Certified Tourism Ambassador. He has been leading Oklahoma City front-line hospitality professionals in customer service training for more than five years. With his experience in ‘secret shopping’ and reviewing customer service, and teaching, contact us about scheduling Stephen to speak to your business about exceeding customer expectations and improving your customer service.