Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

Here are tips to help you improve your customer service, increase your customer’s experience satisfaction, retain business and loyalty:

Put Down That Sandwich, and Other Good Customer Service Advice

Good customer service often starts with some basic common sense. Chewing gum or eating lunch while talking to a client on the phone? Don’t do it.

Bad Customer Service? These Four Steps Will Fix the Problem

Here are four ways small businesses can upgrade their customer service without blowing their brains out on extra bells and whistles.

Tips To Delivering A Wow Customer Service Experience

“Wow” moments and proven best practices… a road map for customer-centric excellence to drive sales and develop lasting brand.

Customer Service Still Matters in your Small Business

After a few recent experiences with good and bad customer service, we compiled a few tips to help you better serve your customers.

How To Take Ownership In Customer Service

Recent research from the Belding Group identified that the single most important factor in creating positive word of mouth is to take ownership in customer service situations.  The study also identified that, when we take ownership over customer service situations, customers are more likely to perceive that you actually care about them. But what does ‘taking ownership’ really mean, and what does it look like?

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