Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.
Here are tips to help you improve your customer service, increase your customer’s experience satisfaction, retain business and loyalty:
Good customer service often starts with some basic common sense. Chewing gum or eating lunch while talking to a client on the phone? Don’t do it.
Here are four ways small businesses can upgrade their customer service without blowing their brains out on extra bells and whistles.
“Wow” moments and proven best practices… a road map for customer-centric excellence to drive sales and develop lasting brand.
After a few recent experiences with good and bad customer service, we compiled a few tips to help you better serve your customers.