Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.
Here are tips to help you improve your customer service, increase your customer’s experience satisfaction, retain business and loyalty:
Here are my tips for ensuring your service is unique, consistent and memorable for all of your customers and profitable for you.
Defining the customer experience is actually more important for a start-up. It cannot be overstated. How you deal with your first customers will determine, in large part, whether you’re on the road to success or failure.
Whether a company is in its beginning stages or looking to attract and maintain more clients, customer support should be top of mind. That said, here are 10 customer service quick tips to help you in your quest for customer service excellence.
If you want to have a growing organization serving happy customers, I suggest you start with looking at the skills that are necessary across the entire company. Here are five customer service skills that every employee should have.
Twitter makes communicating with businesses easier The newly launched features are aimed at helping care teams provide better customer service. They were built to help customers easily move from public tweets to direct messages and to customer feedback when tweeting to a business.