Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.
Here are tips to help you improve your customer service, increase your customer’s experience satisfaction, retain business and loyalty:
Your company’s brand: it represents the qualities and values of your products and services. So shouldn’t your customer service showcase your brand? Branded customer service gives your brand substance and depth.
The New Year is a great time for businesses to commit to improving their customer service in unique, consistent and memorable ways. Use these top five resolutions to make 2016 the year your service shines:
Learn from one of the best: Zulily Has The Best Customer Service: Here’s Why
A woman shared a recent experience she had with an online retailer on Facebook and it has gone viral.
Finally, understand that sometimes the best customer service comes when you’re no where near a customer – Time Off Can Help Customer Service
I want to share with you are some tips on how to give great customer service even when you aren’t interacting with customers.