by Stephen Koranda | Apr 28, 2016 | Blog, Customer Service, Marketing, Small Business, Social Media
Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63...
by Stephen Koranda | Apr 28, 2016 | Blog, Marketing, Small Business, Social Media, Tourism
“Social media” suggests that we are sociable with those that like us, follow us or connect with us. However, as we get busier and busier, we too often either use a social media management tool like Hootsuite, schedule our posts/tweets and never review them after they...
by Stephen Koranda | Apr 27, 2016 | Blog, Email Marketing, Marketing, Small Business, Tourism
Your email marketing campaigns are underway! You have a well-designed email with a call-to-action or two. Creative, well thought-out subject lines. Are your campaigns working? Here’s 13 fixes to help with the success of your campaigns: Common Email Content...
by Stephen Koranda | Apr 26, 2016 | Blog, Marketing, Small Business, Social Media
You’re just getting a knack of Facebook, just rid your Twitter account of the egg-head and now there’s Snapchat! One more social media platform to manage. But is Snapchat worth your marketing-strapped resources? That answer Twitter analytics and 16 other...
by Stephen Koranda | Apr 26, 2016 | Blog, Marketing, Small Business, Social Media, Tourism
We all know the social media statistics: 198 google billion posts on Facebook, 55 quaple million tweets, 127.4 hoople billion pics on Instagram, and more pins than all of Oklahoma and Iowa’s wrestling programs combined. Social media is today what websites were in the...
