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Email Marketing – 5 Reads and 39 Tips to Improve

  • 2 min read

Email marketing is consistently ranked as the best channel in terms of return on investment. 68% of companies rate the channel as ‘good’ or ‘excellent’. (1) For every $1 spent, email marketing generates $38 in ROI. (2) Email is 40 times more effective at acquiring new customers than Facebook or Twitter. (3) Besides that, email is cool again – Email Marketing is Back in Style. So now let’s improve what you’re doing: Here’s What You Shouldn’t Do With Your Email Marketing This December If you plan on adding something to your email marketing campaign this December, make sure you avoid causing consumer headaches… 

Tourism Best Practices – Sunny TV, Convention Subsidies and More

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. Greater Fort Lauderdale Convention & Visitors Bureau Launches A Destination First: Hello Sunny TV Network Network casts spotlight on growing appeal to affluent and millennial audiences with weekend debut during riptide music festival on Fort Lauderdale Beach Luzerne County Tourism Video in the Works Luzerne County’s Convention and Visitors Bureau is putting the finishing touches on a new video promoting the area’s amenities and attractions. Omaha Could Create… 

Social Media – Tools, Tools and more Tools

  • 2 min read

You’ve started your social media accounts. You’re posting. You’re tweeting. You’re pinning. Starting to get proficient at Facebook. Even used a #hashtag in a tweet. You’re getting proficient. Now you’re ready to up your game and explore tools to aid in your social media marketing. Great! We have 47 tools and resources to comb through: 11 Helpful Social Media Tools for Marketers Third-party apps that can help you build your brand and audience through social channels. 21 Best New Social Media Tools to Try in 2017 The latest trending social media tools; a list of 21 products for marketers and teams… 

Email Marketing – 35 Tips, Starter Checklist and Everything Infographic

  • 2 min read

Email marketing is consistently ranked as the best channel in terms of return on investment. 68% of companies rate the channel as ‘good’ or ‘excellent’. (1) For every $1 spent, email marketing generates $38 in ROI. (2) Email is 40 times more effective at acquiring new customers than Facebook or Twitter. (3) Those are just a few of the numbers around email. Here’s Everything You Need to Know About Email Marketing in One Infographic Now let’s get started. Here’s a Simple Email Marketing Checklist The basics that you should know to create an email marketing campaign that wins the day. 6 Simple Email Marketing Tips:… 

Customer Service – Using Lagniappe and other Tips to Improve Customer Service

  • 2 min read

Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds. So let’s improve your customer service. 3 Steps to Delivering Superior… 

Lobby With The Big Boys

  • 2 min read

Did your tourism friendly candidate win yesterday? Were we tourism professionals as active in this past election as all other interested parties? All too often we leave it to the Chambers to host the candidate forums, to publish the candidate profiles and talk the issues that impact business. Then we wonder why our Representatives and business community doesn’t pay respect to the tourism industry. Health care, taxes and education impact tourism just as much as the manufacturing plant the Chamber represents. Here are some actions to take today to make contact with that newly elected (or re-elected) legislator. Share with… 

Tourism Best Practices – Signage, Welcome Centers, Events and San Fran

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. Kalispell Sign Project Directs Visitors to Popular Places CVB leads way finding project in Montana destination. Tourist Landmark Moving to South End The Brown County Indiana Convention and Visitors Bureau gets new offices and relocates the Visitor Center. SC Pecan Trail Highlights Local Restaurants, Pecan Dishes Ahead of Pecan Festival Florence Convention and Visitors Bureau has developed the SC Pecan Trail to highlight locally owned restaurants that feature… 

Social Media – 21 Tips and 5 Metrics to Track

  • 1 min read

You’ve started your social media accounts. You’re posting. You’re tweeting. You’re pinning. Starting to get proficient at Facebook. Even used a #hashtag in a tweet. You’re getting proficient. Take your social media to a new level with the tips and suggestions from these reads: (VIDEO) How to Build Up Your Small Business on Social Media 75 seconds and great introductory tips on using Facebook and Twitter. 6 Tips to Managing a Successful Social Media Channel 7 Tips for Making Your Brand More “Likeable” on Social Media 3 Social Media Tactics for Businesses That Struggle With Social 5 Ways B2B Marketers… 

Email Marketing – People Connect Via Email; 24 Tips

  • 3 min read

The fifth annual “Consumer Views of Email Marketing” report from Mapp Digital is released. It found that 98 percent of consumers ages 18-64 check the email address where they receive marketing emails at least one to three times per day, while 28 percent say they check email between four and 10 times a day. A total of 32.9 percent of respondents said that they check in on their email actively throughout the day. People are more connected than ever to their email accounts, and that means brands are staying connected to them through the channel, according to a new report. “Email marketing…