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Customer Service – Best Reads Week of April 8

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Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week: 5 Essential Tips For Your Business’ Online Customer Service Following these 5 tips will help attain long term, loyal customers with minimal hurdles on the way to success. And they’re just as good off-line as they are on-line. 6 Customer Service Pitfalls and How to Avoid Them From a Forrester Research report, a number of other very common customer service pitfalls and how savvy CX pros overcome them. Examples of How Customer Service Pays Off The… 

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Tourism Best Practices – Week of April 8

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Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices, named one of the “Top 15 Tourism Marketing Blogs And Websites To Follow in 2018.” Bowling Green (OH) Marketing Campaign Hits The Road The CVB is leading the charge on an overall community brand for the city called Think BG. Butler Co. (PA) Tourism Bureau Launches New Widget The bureau has launched an interactive digital mapping tool that aims to help visitors and residents plan the perfect day… 

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Email Marketing – Best Reads Week of April 1

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Each week, we read a number of articles on email marketing from online sources. Below, the top reads from the following week: Start with big news from Google and Gmail. Google officially unveiled AMP for Email, an extension of its Accelerated Mobile Pages project that aims to deliver for email recipients “an interactive, real-time experience that also keeps inboxes safe.” Here’s what email marketers need to know about AMP. Now back to regularly scheduled email marketing… Small Business Guide to Sending Marketing Emails Business News Daily spoke to marketing experts to find out exactly how to get your messages across. Basically, follow the five… 

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Social Media – Best Reads Week of April 1

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Each week, we read a number of articles regarding social media from online sources. Below, the top reads from the following week: Five Tips for Optimizing Social Media Success for Your Business Five tips to help your organization become socially savvy and get results. 3 Social Media Hacks Every Small Business Owner Should Know Integrate these three social media hacks into your small business’ growth strategy, and you’ll be impressed at how quickly your audience engagement rates start to soar. Social Media Habits That Will Help Your Brand Thrive Forbes’ Rhett Power connected with a few entrepreneurs and business leaders to… 

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Customer Service – Best Reads Week of April 1

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Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week: 7 Ways to Get Better at Customer Service No matter how stellar your customer support metrics are today, there’s always something you can do to drive them even higher. To that end, 7 of the most effective ways to get better at customer service. 3 Ways to Tailor Customer Engagement Strategy to Meet the Expectations of Gen Z How can organizations tailor their strategy to meet their requirements and foster positive customer experiences? Three tips… 

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Tourism Best Practices – Week of April 1

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices, named one of the “Top 15 Tourism Marketing Blogs And Websites To Follow in 2018.” Branson CVB Fueling Travel Growth with Investment in Golf Travel agents and advisors with clients who love to golf will want to consider Branson as it ranks among the fastest-growing and most compelling North American destinations for golf. Western Mass Officials Take Part in Tourism Co-marketing Campaign The Greater Springfield (Mass) Convention and… 

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Email Marketing – Best Reads Week of March 25

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Each week, we read a number of articles on email marketing from online sources. Below, the top reads from the following week: Start by remembering when Facebook went down recently. Facebook was unavailable for 14 hours – a lifetime in today’s time. That day reminded us why email marketing is still so valuable To start your email campaigns, A 5-Step Introduction to Email Marketing for Beginners Check out the article above for a simple 5-step introduction to email marketing for beginners. Then use these Killer Email Marketing Planning Best Practices With 19 best practice examples the blog post above will help you… 

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Social Media – Best Reads Week of March 25

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Each week, we read a number of articles regarding social media from online sources. Below, the top reads from the following week: The 5 P’s of Social Media Marketing [Infographic] If you’re looking for a simple method to ensure that your social media marketing strategy covers all the essential bases, the 5 P’s approach is a solid outline. 10 Communications Pros Recommend Their Favorite Social Media Management Tools Forbes Communications Council members share their preferred tech tools for managing social media accounts and why they’re fans of the service. 6 Tips to Ace the Social Media Game For Your Brand If… 

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Customer Service – Best Reads Week of March 25

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Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week: Customer Service For Beginners: 10 Best Practices Employees Need Training On When New If Micah Solomon was training a new employee, it would likely include the ten points in the article above. Customer Service Skills You Need to Master Don’t forget the 8 skills above either… Five Ways to Improve Customer Service Today, Tomorrow, and For Years to Come By focusing on just a few tangible factors, any organization can dramatically improve their customer service experience. Consulting… 

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