Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:
Customer Service For Beginners: 10 Best Practices Employees Need Training On When New
If Micah Solomon was training a new employee, it would likely include the ten points in the article above.
Customer Service Skills You Need to Master
Don’t forget the 8 skills above either…
Five Ways to Improve Customer Service Today, Tomorrow, and For Years to Come
By focusing on just a few tangible factors, any organization can dramatically improve their customer service experience.
Consulting Their Creator: 5 Customer Service Principles That Power Luxury Hotels, Lexus And Apple
Micah Solomon reviews Horst Schulze’s new book, Excellence Wins (Zondervan/HarperCollins), a memoir and treasure trove of business insights. Five points have been distilled from it.
Be A Customer Service Superstar
The author shares customer service stories and provides lessons learned from each.
Finally, social media is becoming more and more a customer service tool. Here’s A Complete Guide to Social Media Customer Service
