Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:
If Micah Solomon was training a new employee, it would likely include the ten points in the article above.
Don’t forget the 8 skills above either…
By focusing on just a few tangible factors, any organization can dramatically improve their customer service experience.
Micah Solomon reviews Horst Schulze’s new book, Excellence Wins (Zondervan/HarperCollins), a memoir and treasure trove of business insights. Five points have been distilled from it.
The author shares customer service stories and provides lessons learned from each.
Finally, social media is becoming more and more a customer service tool. Here’s A Complete Guide to Social Media Customer Service