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Customer Service – Best Reads Week of January 8

  • 2 min read

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Five Customer Service Must-Do’s For 2018 A business must keep up with the times. If they don’t, they will be disrupted and find themselves either playing catch up or worse, shutting down altogether. With that in mind, Shep Hyken shares five customer service tips every business must do to stay competitive in 2018. Retain More Customers with Effective Customer Service If 65 percent of consumers only need one bad experience to stop buying from you, then it’s… 

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Tourism Best Practices – Week of January 8

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Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. Tourism Boards Used New Platforms to Woo Connected Travelers in 2017 Tourism boards have their critics who say destinations don’t drive as much innovation as other travel sectors. But destination marketers are increasingly proving their naysayers wrong, and in some cases they are changing the tech landscape in their communities. Towns Drum Up Tourism Through Creative Corridor Route A collaborative marketing effort by 10 organizations in five mountain… 

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Customer Service – Best Reads Week of January 1

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Four Tips for All-Star Customer Service Four simple tips from House of Miracles in Cupertino, CA, to delivering top-notch customer service. How Long Will It Take To Develop A Customer Culture At My Company? Micah Solomon with a variety of ways to think about the time and timetables involved in developing a customer culture companywide. Ten Customer Service And CX Predictions For 2018 These are trends that keep trending. Smart companies are anticipating these trends and reacting accordingly.… 

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Tourism Best Practices – Week of January 1

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. Colorado Springs Installs Large ‘Picture Frame’ at Garden of the Gods But met with controversy, it was removed. Mercer County Visitors Bureau Wants Casino Near Grove City Outlets The CVB taking a lead in destination development. Tri-Cities Get Their Geek on With Science Tourism Initiative How a DMO capitalizes on a major convention in their destination. Destination Cleveland Launches We Are Cleveland Volunteer Program to Welcome Visitors The… 

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Customer Service – Best Reads Week of December 18

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: The Secret Behind Great Customer Service: One Thing You Must Do It may be easier than you think to win over shoppers as long as you can deliver on the key factor that creates an exceptional customer experience: quickly responding to customer problems with knowledgeable assistance. 7 Essentials of Great Customer Service The goal of customer service is to transform an unhappy customer into a customer who feels thrilled about how well they were taken care of. 10… 

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Tourism Best Practices – Week of December 18

  • 1 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. Manitowoc (Wisc.) Visitor’s Bureau Hosts Photo Contest Experience Olympia & Beyond Wins Award for New Website The site awarded a Silver Davey Award from by the Academy of Interactive and Visual Arts (AIVA) Visit Albuquerque Unveils New Website Bellefonte Chamber Looks Toward Mobile App to Help Visitors The Wichita Falls Convention and Visitors Bureau Redesigns Visitor Center The news video provides glimpses of the new look including a large… 

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Customer Service – Best Reads Week of December 11

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: With the holidays upon us, what are the Holiday Customer Service Essentials The essential tips to superior customer service during the holidays. If you can only find the strength to do a few, these are the eight. Five Steps to Begin a Customer Experience Program at Your Company In corporate programs, there are still lots of things that can and do go wrong. In the article above are five major perils that can derail the customer’s experience. 15… 

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Tourism Best Practices – Week of December 11

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. We Want You Back, Ciudad Juárez Tells Tourists A campaign seeks to remake the city’s image to encourage visitors to return. Discover Long Island Introduces Off-season Campaign Discover Long Island kicked off its first off-season campaign, “Tis the Season to Discover Long Island.” Aimed at enticing locals and visitors alike, the campaign promotes the region’s winter and holiday attractions, and family and romantic getaways – as well its off-season… 

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Customer Service – Best Reads Week of December 4

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: The 6 Keys to Quality Customer Service How can you ensure that your customer service will actually grow your business? The article above with six secrets that can lead to rapid (and lasting) growth. 11 Keys to Outstanding Customer Service While written for landscapers, these 11 keys are valuable for any industry. 4 Customer Support Metrics that Drive Growth Which metrics will extract the most valuable data for your support team? The article above with four that… 

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