Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:
It may be easier than you think to win over shoppers as long as you can deliver on the key factor that creates an exceptional customer experience: quickly responding to customer problems with knowledgeable assistance.
The goal of customer service is to transform an unhappy customer into a customer who feels thrilled about how well they were taken care of.
The slideshow helps you set yourself apart with great customer service.
Customer experience is both better AND worse than the good old days, but through customer-centric design AND customer experience skills training it can be differentiating and extraordinary for all of your customers!
While written from a call center perspective, the thought still applies in other settings – empowering your customer service reps with greater autonomy not only leads to happier customers, but businesses reap other rewards as well.
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