hospitality - Back To You Marketing

Customer Service – Keeping the Art Alive

April 18, 2017
2 min read

Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds. United Airlines made headlines this past week with their customer service…

April 17, 2017
2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. We start with a “game changer” from Kansas City in the destination marketing world… This CVB Just Launched a First-Ever Idea for the Destination Marketing World Destination marketing is meeting destination management in Kansas City. Visit KC established a new venture called Spark, a for-profit entity designed to help event professionals find “the region’s best venues, best experiences, and best value.” And down the road in the Show…

April 13, 2017
3 min read

Email marketing is consistently ranked as the best channel in terms of return on investment. 68% of companies rate the channel as ‘good’ or ‘excellent’. (1) For every $1 spent, email marketing generates $38 in ROI. (2) Email is 40 times more effective at acquiring new customers than Facebook or Twitter. (3) Now, before you just start ‘blasting’ everyone with emails, consider these 5 Ways to Fail at Email: Avoid These Rookie Mistakes in Your Email Marketing Plan A strong email campaign can be rocket fuel for your pizza business, but you’ll never get off the ground if you commit these fatal…

April 12, 2017
2 min read

You’ve started your social media accounts. You’re posting. You’re tweeting. You’re pinning. Starting to get proficient at Facebook. Even used a #hashtag in a tweet. Great! Let’s improve your social media marketing. Did you know you can learn strategies from the popular TV game show Price is Right? 3 Social Media Tips You Can Learn From ‘The Price Is Right’ What the long-running game show can teach us about asking good questions and standing out. 6 Must-Do’s for Effective Social Media Marketing Six marketing experts give their best advice on how to grow an audience, regardless of your budget. 7 Important Hacks…

April 11, 2017
2 min read

Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds. With those humbling statistics in mind, here’s five great reads to…

April 10, 2017
2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. We start with product development… Albany Murals Greet Convention Center Visitors Artist deploys varied images to capture the city’s essence Rossford Debuts Walleye Roundup CVB teams with City to present fishing tournament New ‘Mystery Tour’ Added to Missouri State Penitentary Lineup The Jefferson City CVB has added a new “Mystery Tour” to the list of Missouri State Penitentiary (MSP) tour options. The three-hour Mystery Tour will feature a…

April 5, 2017
2 min read

You’ve started your social media accounts. You’re posting. You’re tweeting. You’re pinning. Starting to get proficient at Facebook. Even used a #hashtag in a tweet. Great! Let’s improve your social media marketing. What are the trends in social media so far this year? 10 Hot Trends on Social Media Right Now for Main Street Store Owners The exhilarating world of social media is constantly evolving and the savviest of business owners keep up with these fluctuating social media trends. While the headline says “for Main Street Store Owners,” these trends are applicable to any industry. In conjunction, What’s Ahead for Social Media: Live…

April 4, 2017
2 min read

Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds. With those humbling statistics in mind, here’s five great reads to…

April 2, 2017
2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. We start with a couple interesting strategies at social media… Social Media a Lumby Focus This is a win-win-win! The Chamber is partnering with another organization and receiving $11,000. Those dollars will be used to train a lady and create a full-time job. She will in turn, promote tourism in the region! VisitPittsburg Goes Sci-Fi with Futuristic 2022 Committee The DMO’s recently created “2022 Committee” will be looking…

« Previous
1
…
28
29
30
31
32
…
54
Next »

Customer Service – Keeping the Art Alive

Tourism Best Practices – Partnerships, Partnerships, Partnerships

Email Marketing – 57 Tips and 7 Inspiring Examples

Customer Service – 16 Best Tips and the We’ve Been Expecting You Experience

Tourism Best Practices – Product Development and Partnerships

Customer Service – Five Best Reads Week of April 3