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Tourism Best Practices – Week of August 6

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices, named one of the “Top 15 Tourism Marketing Blogs And Websites To Follow in 2018.” Marion County (WV) Visitors Bureau Launches “Middle of Everywhere” Campaign The new slogan compliments a freshly-designed logo, website, and visitors pamphlets. Town of Marana Makes Push to Become Movie Shoot Destination CVB staff creates a new promotional video for production companies to show what Arizona has to offer. Other DMOs look to events to… 

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Customer Service – Best Reads Week of July 30

  • 1 min read

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Helpful Strategies for Superior Customer Service While written for the security system industry, the tips can apply to any industry. Try These New Customer Service Social Media Strategies With consumers turning to social media to contact companies, be prepared with the strategies outlined above. Want to model exceptional customer service? Model what this airline did. Yes, an airline! Finally, you will have customer service flubs. Here’s a reminder that a business should own up to customer service flub… 

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Tourism Best Practices – Week of July 30

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices, named one of the “Top 15 Tourism Marketing Blogs And Websites To Follow in 2018.” New Cleveland Tourism Marketing Campaign Seeks Help of Locals The “Visit Me in CLE” campaign is designed to recruit locals to promote the region to their out-of-town friends and family. Visit Fairfax and Fairfax County Breweries Launch New Field Guide Program The DMO teams with seven independent craft breweries on a program. The… 

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Customer Service – Best Reads Week of July 24

  • 2 min read

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: The Retailers Offering the Best Customer Service Are… Shop the retailers on this list and make note of their customer service. Then model that in your business. To improve your customer service, start with The Biggest Customer Service Fails An expert shares how to stop them from happening to you. 5 Tips For Improving Customer Care Good customer service starts with a genuine desire to delight your clients. 5 Ways Great Customer Service Can Be Your New… 

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Tourism Best Practices – Week of July 23

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices, named one of the “Top 15 Tourism Marketing Blogs And Websites To Follow in 2018.” First-Ever Susquehanna Folk Festival To Celebrate Folk Culture With Music, Dancing and Storytelling The two-day festival in York County PA came about as a result of a grant given by the CVB. New Orleans and Company Launches 14th Annual COOLinary New Orleans Restaurant Month The campaign, with more than 100 participating restaurants, highlights… 

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Customer Service – Best Reads Week of July 16

  • 2 min read

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Customer Experience Is The New Brand The company may define its brand promise, but it is the customer who decides whether or not the company delivered on its promise. There’s a lot riding on delivering a positive customer experience. Be consistent, and build your brand through satisfied customers. A Better Customer Experience In The Future? You Can Bet On It The future is not as bad as you would think, despite our current customer service malaise. Our… 

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Tourism Best Practices – Week of July 16

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices, named one of the “Top 15 Tourism Marketing Blogs And Websites To Follow in 2018.” Estevan (SK, Canada) Launching Selfies Spots Experience Estevan (SK, Canada) Selfie Spots aims to highlight the best places to take a selfie. 24″ stickers have been placed around the destination. The stickers include footprints where you can stand to get the best selfie. He Ate At All 50 Downtown Akron Restaurants and Has A… 

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Light At The End Of The Customer Service Tunnel

  • 4 min read

Having taught customer service classes for more than five years through the Certified Tourism Ambassador program, speaking at conferences, and having secret shopped destinations and their attractions, restaurants, and hotels, it’s rare for me to frequent a retail store or restaurant and not think “they could have smiled more,” “they could have said that differently,” “they could have…” “they should have…” I never give an online review so no store or restaurant will ever get one star for their customer service. Unfortunately, I never leave positive reviews even knowing the power of online reviews. I truly wonder if the headlines are… 

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Customer Service – Best Reads Week of July 9

  • 2 min read

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: 6 Tips For Delivering The Best Customer Service Possible If everyone learns to react quickly, efficiently, while maintaining a compassionate and nourishing relationship with customers, you can build a customer service department your clients can’t help enjoying. 7 Customer Service Lessons From The Best Uber Driver Ever The author shares the six things a Toronto Uber driver does to maintain a 4.99 rating after driving nearly 5,000 passengers. Six Ways Car Dealers Can Excel In Customer Service Treating… 

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