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Social Media – Best Reads week of April 17

  • 2 min read

You’ve started your social media accounts. You’re posting. You’re tweeting. You’re pinning. Starting to get proficient at Facebook. Even used a #hashtag in a tweet. Great! Let’s improve your social media marketing. We start with some tips we shared a few weeks ago. “Liberal” Ideas to Improve Your Social Media   After preparing notes to train the staff that will takeover the accounts, we thought, “why just share them with the staff? Six tips in the blog post above. Social Media — It’s Not About Sales We need reminded from time to time, entrepreneurs must use platforms such as Facebook and… 

Customer Service – Keeping the Art Alive

  • 2 min read

Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds. United Airlines made headlines this past week with their customer service… 

Tourism Best Practices – Partnerships, Partnerships, Partnerships

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. We start with a “game changer” from Kansas City in the destination marketing world… This CVB Just Launched a First-Ever Idea for the Destination Marketing World Destination marketing is meeting destination management in Kansas City. Visit KC established a new venture called Spark, a for-profit entity designed to help event professionals find “the region’s best venues, best experiences, and best value.” And down the road in the Show… 

Email Marketing – 57 Tips and 7 Inspiring Examples

  • 3 min read

Email marketing is consistently ranked as the best channel in terms of return on investment. 68% of companies rate the channel as ‘good’ or ‘excellent’. (1) For every $1 spent, email marketing generates $38 in ROI. (2) Email is 40 times more effective at acquiring new customers than Facebook or Twitter. (3) Now, before you just start ‘blasting’ everyone with emails, consider these 5 Ways to Fail at Email: Avoid These Rookie Mistakes in Your Email Marketing Plan A strong email campaign can be rocket fuel for your pizza business, but you’ll never get off the ground if you commit these fatal… 

Social Media – Lessons from Price Is Right and 18 Other Tips

  • 2 min read

You’ve started your social media accounts. You’re posting. You’re tweeting. You’re pinning. Starting to get proficient at Facebook. Even used a #hashtag in a tweet. Great! Let’s improve your social media marketing. Did you know you can learn strategies from the popular TV game show Price is Right? 3 Social Media Tips You Can Learn From ‘The Price Is Right’ What the long-running game show can teach us about asking good questions and standing out. 6 Must-Do’s for Effective Social Media Marketing Six marketing experts give their best advice on how to grow an audience, regardless of your budget. 7 Important Hacks… 

Customer Service – 16 Best Tips and the We’ve Been Expecting You Experience

  • 2 min read

Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds. With those humbling statistics in mind, here’s five great reads to… 

Tourism Best Practices – Product Development and Partnerships

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. We start with product development… Albany Murals Greet Convention Center Visitors Artist deploys varied images to capture the city’s essence Rossford Debuts Walleye Roundup CVB teams with City to present fishing tournament   New ‘Mystery Tour’ Added to Missouri State Penitentary Lineup The Jefferson City CVB has added a new “Mystery Tour” to the list of Missouri State Penitentiary (MSP) tour options. The three-hour Mystery Tour will feature a… 

Email Marketing – 101 Actionable Tips and 7 Ways You Screw It Up

  • 2 min read

Email marketing is consistently ranked as the best channel in terms of return on investment. 68% of companies rate the channel as ‘good’ or ‘excellent’. (1) For every $1 spent, email marketing generates $38 in ROI. (2) Email is 40 times more effective at acquiring new customers than Facebook or Twitter. (3) Now you’re convinced of the power of email, put to work these 101 Actionable Email Marketing Tips (That You Can Implement) In the guide, you’ll find the largest collection of email marketing best practices & tips on the web. 101 tips! All tips are actionable and you can easily implement into… 

Liberal Ideas to Improve Your Social Media

  • 3 min read

We just finished helping the Liberal, Kansas Convention and Visitors Bureau with their social media. We managed their accounts this past year and fell in love with all things Wizard of Oz, the art gallery, and all the things to do in and around Liberal and southwest Kansas, aka, Wild West Country. After preparing notes to train the staff that will takeover the accounts, we thought, “why just share them with Sally and the staff? Why not everyone else? Others could surely use these tips.” So if your office has developed a consistent practice of posting/tweeting daily, shed the conservative…