Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:
First, why customer service? A Google Study Shows That Good Customer Service Is More Impactful Than Loyalty Programs In Travel
So let’s improve your customer service…
3 Customer Service Tips for Small Retailers
Follow these steps, and you can build a connection with your customers that your big rivals probably can’t.
Good Customer Service Is Everybody’s Business, Do It With Kind Heart
To succeed with good customer service, you have to create value for the customers visiting your organization through consistent and easily accessible service.
In the modern restaurant world, customer service has evolved from the reactive apologies to giving your guests what they want before they ask you for it. Here are seven restaurants that have mastered the art of customer satisfaction. And while written for the dining industry, these seven can apply to any industry.
Now That’s Customer Service: IKEA Store Offers Beds to Stranded UK Motorists
Large companies frequently make headlines for doing the wrong thing when it comes to consumers. So when a popular department store goes above and beyond, it’s a breath of fresh air.
For more customer service tips, tools and best practices, follow Back To You Marketing on LinkedIn, Facebook, or Twitter. Have our customer service and marketing tips delivered to your inbox bi-monthly. Sign up HERE.