Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:
First, why the weekly (we post these weekly) reminder of customer service? Because Google Finds Customer Service Beats Loyalty Programs
Travelers are starting to place a higher priority on customer experience over loyalty programs. Google’s data just proves it.
Take a step back and think about how you can freshen your approach to customer service, specifically by considering the three tips in the article above.
Unfortunately, for many companies, mediocre customer service is the norm. It didn’t necessarily start out that way, but results from many bad practices. It’s time for a change. The article above looks at three bad habits, and how they can be broken.
The principle behind an Uber type of convenience is that Uber focused on reducing friction for its customers. How can you reduce friction for your customers?
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