by Stephen Koranda | Feb 16, 2022 | Blog, Customer Service, Marketing, Small Business, Social Media, website
Our firm manages the Builders Association of South Central Oklahoma. The national association – NAHB – held the International Builders Show last week. It’s “the largest annual light construction show in the world.” In addition to the 600,000 sf expo of 1,500...
by Stephen Koranda | Oct 14, 2020 | Advertising, Customer Service, Email Marketing, Google Ads, Marketing, Small Business, Social Media
Do I even need to get into how bad 2020 has been for small businesses? Yelp reports 60% of small businesses that closed during the pandemic have closed permanently!! 60% PERMANTLY!! I just heard today that the restaurant with my favorite nachos is closing. RIP Fusion...
by Stephen Koranda | Dec 31, 2019 | Blog, Customer Service, Email Marketing, Marketing, Small Business, Social Media
What were your peers reading in 2019? Last year we reviewed the Top Marketing Reads of 2018. Somewhat surprising, five of the most-read Back To You Blogs in 2018 are in the 2019 Top 10. The top 2 are the same! But we’re getting ahead of ourselves. Counting down the...
by Stephen Koranda | Dec 18, 2019 | Blog, Customer Service, Email Marketing, Marketing, Small Business, Social Media, Uncategorized
The world of marketing changes year to year; some channels month to month. What’s changed? Where should we focus? What new directions should we take? As we leap into a new decade, we’ve compiled 68 marketing trends and predictions for 2020. Social Media....
by Stephen Koranda | Jun 25, 2019 | Customer Service
Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week: Why even the concern for customer service? Here’s The Business Benefits of Quality Customer Service Some businesses...
by Stephen Koranda | Jun 11, 2019 | Customer Service
Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week: 33 Ways the Boy Scouts Can Improve Your Customer Service Customer service leaders can learn from the Boy Scout motto, Be...
