Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:

Bad Customer Service Ruining Shoppers’ Lives

New survey – 68% of consumers are fed up with poor customer service and they would buy more from brands if they upped the customer service experience.

How LEGO Customer Service Wins Back Upset Customers: A Simple Recovery Approach Works Wonders

How LEGO brings a customer closer to the brand with a simple customer service letter.

What’s the Cost of Disconnected Customer Service?

If customer service is disconnected from the rest of the company, it is not just frustrating for customer service; the costs of disconnected service are high and the missed opportunities are many.

8 Tips for Raising Your Customer Service Standards

Time to review your current customer service standards and see where your service team can improve and make a deeper impact to the customer experience.

The Death And Rebirth Of Customer Service And The Future Of Retail

Are we headed for a robot-automated and impersonal shopping experience or an experiential one with a more personalized human touch? The answer is yes to both. The author of the article above explains.