Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:

4 Trends Customer Service Teams Are Using to Kill the Competition

Forget the sales pitch at the end of the article, focus on the four trends savvy customer service teams are actively embracing to create an outstanding customer experience, bring in more revenue, and create repeat business.

Baby Steps: Make These Simple Changes To Improve Your Customer Service

The items on Micah Solomon’s list are all small or small-ish, they’re far from trivial and they’re all worth undertaking!

We LOVE examples of great customer service. Here’s four:

Social Media Customer Service Secrets You Can Steal From These 3 Popular Brands

Great story of Droll Yankee’s customer service

Finally, here’s Five Things Your Airline Should Never Say

Review them. Then talk with your team about whether or not your office says anything similar.