Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:
Customer Service Is The New Marketing
Think beyond merely selling products and services to the overall experience the customer has when visiting your store or website. The article above has ways to create a consistent pattern of providing excellent customer service.
Customer Service Staff Need To Be Problem Solving Not Apologising
Customers are good at troubleshooting the small stuff and research shows when they come to customer service staff they expect complex problem solving, options or answers – not apologies.
Hoping For Better Customer Service, Travelers Turn To Facebook’s Messenger
The Messenger platform lets companies resolve customer queries in a more efficient and personalized way.
Top 5 Tips To Improve Social Customer Service
While most companies are on-board in improving social network-based customer service, many continue to approach social customer service in a not fulfilling way. The article above has five tips to improve social customer service.
The Parts of Customer Service That Should Never Be Automated
The best uses of technology are likely to make customers and employees feel more, rather than less, valuable to your organization. They’re also likely to make the service feel more, rather than less human.