Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:


New research is (surprise, surprise,) showing the value of customer service.

In-person Customer Service Ranks High with Consumers

65 percent of consumers view quality of service in the store as a key element in deciding where to shop.

So let’s improve customer service…

Building An Effective Customer Service Culture In An Organization

Management must imbibe a customer centric culture which recognizes the significance of the customer in all operations.

How Tiny Businesses Can Offer Stellar Customer Support

Providing a positive experience for your customers isn’t just common sense, it’s good business. Companies who prioritize customer relations report 60% higher earnings than those who don’t.

Improve the Customer Journey

Your business has to see to it that the most recent experience in the customer journey is a good one. This experience is the one that stays with the customer. So then: what can you, as a business, do to improve this experience? 10 ways in the article above.

How Can Managers Train Staff On Good Customer Service?

Good customer service is critical in every business, in every industry. Managers have to train their staff to deliver quality service, but how? Four ways in the article above.

The first is Work On Communication. The first two words to work on? “No Problem”! The Vuvuzela of Customer Service

Preach Jim! PREACH!

We can also learn from mistakes. 3 Lessons From a Customer Service Failure and  When Customer Service is Like Speaking a Foreign Language