Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:

With all the “2019 Trends” articles this time of year, perhaps prudent to remember Trendy Ideas Should Never Overtake Basic Customer Service, Experience

Key word from the article above, “basic.” Your customer service can be overzealous. When Overzealous Customer Service Fails the Customer

Perhaps it’s okay to be over the top with emails to customers like this pet company did. Dan Gingiss calls it the “best customer service email ever.”

Oh, and the customer IS always right. Here’s why.