Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:

Helpful Strategies for Superior Customer Service

While written for the security system industry, the tips can apply to any industry.

Try These New Customer Service Social Media Strategies

With consumers turning to social media to contact companies, be prepared with the strategies outlined above.

Want to model exceptional customer service? Model what this airline did. Yes, an airline!

Finally, you will have customer service flubs. Here’s a reminder that a business should own up to customer service flub

When a business has customer service disasters they need to try to not just mollify customers but please or even thrill them.

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