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Customer Service – Best Reads Week of March 18

Customer Service – Best Reads Week of March 18

Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:

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Getting Customer Service Right

Short read that nails it! While the rules are the rules, customers want to feel someone is listening who takes time to understand their situation.

Customer Service vs. Customer Experience: What’s The Difference?

One important component of delivering a winning CX is navigating the difference between the customer experience and customer service. The article above has a quick introduction.

Is Burnout Destroying Your Customer Service Strategy?

How can burnout among customer service employees derail your business? Some of the consequences of burnout can be severe for your customer service strategy. They are addressed in the article above.

7 Ways to Motivate Your Customer Service Team

There are several things you can do to better motivate your employees if they’re providing the customer service they should. The article above has 7 of them.

You could also use one of these three off-beat customer service principles –  ‘Don’t Yuck A Customer’s Yum’. The Italian Mama Method. Or the Red Bench Principle.

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