Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:

UnknownTo start, why do we need to keep a focus on customer service? Only 9 Percent of Consumers Say They Always Receive Excellent Customer Service

Survey findings from a group of 500 consumers…

Top 3 Tips To Create a Strong Customer Service Team

Three tips to build a better customer service team, and to add to a brand’s overall customer service experience.

How Southwest Airlines Keeps The Romance Alive With Its Customers

Shep Hyken shares customer service nuggets from a class put on by the popular airline.

The Psychology of Customer Service: Science-Backed Tips to Increase Customer Satisfaction

Customer satisfaction matters and can make or break your business. In the article above, a list of eight best practices that will improve customer satisfaction.

Customer Service Is The Be-All, End-All Of A Good Business

Love, love, LOVE the author’s personal stories of encounters to make is simple point: customer service matters even more than you think.

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