Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:

UnknownThese Two Customer Service Formulas Can Improve Employee Performance By 100%

Even the most engaged, best-intentioned employees (and their managers) can benefit from knowing a couple essential expert formulas that will improve their customer service performance day in and day out.

4 Interesting Ways to Improve Customer Service

There are ways or strategies to employ to improve your customer service as an organization and keep your customers feeling valued, happy and satisfied that their needs are being adequately met. Jumia Travel, the leading online travel agency, shares 4 interesting ways to improve customer service.

7 Ways to Boost Customer Service During the Holidays

What can you do to encourage excellent customer service during the holiday season and beyond? The article above has seven tips that will help up your game and provide customer service that will generate holiday sales and repeat customers in the new year.

Thanks A Latte: How To Fix A Customer Service Failure

Every company needs a customer service recovery framework, a sequence of best practices for interacting with, and turning around, upset customers. The article above has three customer service recovery frameworks from three top-rated customer-oriented companies.

Practicing Random Acts of Customer Service

The author shares her “random acts of customer service” and six ways to provide better customer service.

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