Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:

The Subtle Differences Between Good and Bad Customer Service

The differences between bad and neutral customer experiences and great ones are sometimes more subtle than you think.

How to Keep Rocking on Customer Service

Entrepreneurs share how their customers’ reviews helped them usher in pivotal changes in their businesses.

Customer Service Isn’t Enough: 3 Reasons To Switch To Customer Success

Companies are recognizing the importance of having resources dedicated to ensuring that customers achieve their desired outcomes. In the article above, how customer success teams work differently.

Secret Shop Your Way to Better Customer Service

Secret shopping isn’t just for purchasing products or services in retail stores; the concept works equally well to evaluate a company’s other customer-facing processes. (PS. That’s a service we provide to destination marketing organizations and attractions.)

Consumers Are Turning to “High-Tech” Customer Service

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