Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:

UnknownAdapt Or Die: Why Focusing On The Customer Is More Important Than Ever

In this guest post, the founder of Engaging.io, Todd McPhee, says marketing’s no longer about conversations or engagement, but in 2018 it’s all about delighting your customer.

Customer Service Conversation Killers

The wrong word choice, an ambiguous attitude — can cause conversations to die. The article above has some common conversation killers, and how can you avoid them in customer service.

Personalize Customer Service To Boost Sales Opportunities

Tips on remaking the customer experience in the self-service age.

How Reviews Have Altered the Customer Experience Landscape

Customer expectations around “service” and a connection are being reset across categories by customer experiences in a few categories. Those brands that have acted on shaping connections are winning, and the article above has why and how.

How Zappos Delivers Wow Customer Service On Each And Every Call

Micah Solomon shows through Zappos that winning and retaining customers through “wow” is one of the only true bargains around.

National Customer Service Week is near – October 1-7. Here’s Ten Ways To Celebrate

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