Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:

UnknownThe Undeniable Need For Superior Customer Service Each Time, Every Time

Like sports teams, when it comes to customer service, a.k.a. customer experience, you cannot take even one play off.

Why Great Customer Service Is Key To A Positive Brand Reputation

For brands that do it right, contact with customer service makes a different kind of impact — a good one.

5 Small Businesses That Get Customer Experience Right

Emulate the moves these businesses make to knock your customer experience out of the park.

10 Tips for Customer Service and Relations

Check out the 10 tenets of the Customer Code in the article above. Learn how you can honor these tenets in your company’s communications with customers.

Five Traits of The Best Customer Service Chatbots

Chatbots are a hot new technology for customer service, and their rise to power isn’t slowing. Any new technology is going to have its growing pains and the naysayers that go along with that evolution. The right planning and characteristics mean a chatbot can provide all its promised benefits while sidestepping the drawbacks.

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