Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.
So let’s improve your customer service. Start this week with the The Single Most Important Customer Service Skill You Can Have
What is the most important customer service skill one can have? The answer might surprise you.
13 Haunting Customer Service Statistics
Halloween was yesterday so the title is dated, but the stats aren’t…
Customer Service Strategies that Help Maximize Holiday Sales
The holiday season is make-or-break time for many. Perhaps your company is feeling the stress of relying on seasonal employees to generate the holiday sales you’ll need to finish the year in the black. The best way to remedy this situation is to focus on better customer service. Chances are your competitors are already working on improving theirs.
Write Your Company’s Bestselling Customer Service Book
Write a book. A customer service book, written by your employees, featuring great customer service experiences, for both internal customers and external customers.
Customer Experience By Walking Around
…take time to get out from behind the desk, off the stage or out of the kitchen and spend time with your customers. You’ll get valuable insights, and you will enhance the customer’s experience while doing so.
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