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Customer Service – Best Reads Week of July 9

  • 2 min read

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: 6 Tips For Delivering The Best Customer Service Possible If everyone learns to react quickly, efficiently, while maintaining a compassionate and nourishing relationship with customers, you can build a customer service department your clients can’t help enjoying. 7 Customer Service Lessons From The Best Uber Driver Ever The author shares the six things a Toronto Uber driver does to maintain a 4.99 rating after driving nearly 5,000 passengers. Six Ways Car Dealers Can Excel In Customer Service Treating… 

Tourism Best Practices – Week of July 9

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices, named one of the “Top 15 Tourism Marketing Blogs And Websites To Follow in 2018.” Miami Draws Visitors with Spa Month Clarksville (TN) CVB leading wayfinding signage program Shreveport-Bossier Convention and Tourist Bureau partners with stakeholders to help visitors find the perfect selfie spots Decals at a dozen attractions invite visitors and locals alike to post a selfie to social media using the hashtag #SBFunSide. Richmond Hills (GA)… 

Customer Service – Best Reads Week of July 2

  • 1 min read

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: 5 Simple Ways to Improve Your Customer Service Without Breaking the Bank Some ways you can take your customer service delivery from average to awesome without having to spend so much. Customer Service Ranks First, Says Progressive CEO Tricia Griffith What do you do when you don’t have a tangible product? You emphasize customer service above all else. Four Methods To Deliver Great Customer Service As A Real Estate Agent While written for real estate agents, the customer… 

Tourism Best Practices – Week of July 2

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices, named one of the “Top 15 Tourism Marketing Blogs And Websites To Follow in 2018.” Here’s a handful of destination marketing campaigns: Greater Fort Lauderdale CVB Launches “Sunny Health” – Medial Tourism Initiative New Columbia CVB Marketing Campaign Features Locals to Promote Destination Franklin Launches Ambassador Program for Downtown Tourism Explore Victoria Painted Rock Quest Starts Friday   Other tourism best practices… Colorado Springs Tourism Master Plan Envisions Growth… 

Customer Service – Best Reads Week of June 25

  • 2 min read

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Customer Service Expert Jeanne Bliss Asks, ‘Would You Do That To Your Mother?’ Customer experience is all about humanity. More than profits or growth, it really comes down to connecting with customers and meeting their needs. According To A Legendary Amazon Executive, Take 3 Simple Steps To Crush It Like Amazon Does When Serving Customers Are you ready to please your customers and conserve resources via an “eliminate dumb contacts” internal campaign?  If so, above are three… 

Tourism Best Practices – Week of June 25

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices, named one of the “Top 15 Tourism Marketing Blogs And Websites To Follow in 2018.” St. Lucie Tourism Office’s campaign encourages residents to ‘Share Your St. Lucie’ The campaign encourages residents to invite family and friends they haven’t seen in a while to vacation in St. Lucie. New Tourism Marketing Campaign in the Works for Anna Maria Island and Manatee County (FL) The campaign aims at attracting potential visitors… 

Customer Service – Best Reads Week of June 18

  • 2 min read

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: How Customer Service Can Increase Sales and Build Brand Loyalty Retailers should focus on how their employees engage with customers at all levels because with good customer service comes consumer trust. The Deadly Customer Service Mistake Your Business Is Probably Making (Without Even Knowing It) The customer service mistake that nearly every business makes, over and over again, is to… 5 Steps to Achieving Proactive Customer Services To help companies transform their customer service from reactive to proactive, here are… 

Tourism Best Practices – Week of June 18

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices, named one of the “Top 15 Tourism Marketing Blogs And Websites To Follow in 2018.” West Virginia Tourism Office Distributes Free Stickers For Birthday Campaign The campaign encourages residents and visitors alike to explore the state, pick up free stickers and share photos to social media. McConnelsville History Walk Morgan County (OH) CVB cosponsors the tour. Brown County (IN) Visitors Center Launches Sippin’ Trip Tours Trip goers will be able… 

Customer Service – Best Reads Week of June 11

  • 2 min read

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: 6 Examples of Good Customer Service (and What You Can Learn From Them) “Learn from the best?” The author gathered six examples of good customer service from real brands and how you can apply them to your own strategies today. And sometimes you learn from mistakes… a businessman shares three recent experiences that made him question about The Lost Art of Customer Service The How-To: Delivering Great Customer Service Five key points on how –and why– to…