Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week: Why even concern ourselves with customer service? Customer Service Ranks Big With Millennials, Reveals Survey Per the survey, “customer service is as important as product quality and price when making a purchase.” How to Provide Exceptional Customer Service A horrible customer service experience motivates an auto collision repair representative to focus on customer service at her shop. How to Encourage Excellent Customer Service The top four customer service qualities and how to encourage them in your… 

Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week: Consumers Believe Customer Experience Has Stagnated, Study Finds For the third year running, there has been no improvement in the number of consumers who feel brands are generally meeting their customer care needs and expectations. The other take-away not in the article, if you provide even average customer service, you’ll be memorable. Want proof? What this Burger King employee did for a customer went viral. People are amazed at the gesture when in fact, it’s… 

Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week: Is There A War On Good Customer Service? “Good customer service” should not appear anywhere on your brand or business materials. Ever. That’s because “good customer service” isn’t a feature or benefit that you can offer—it’s an expected component of doing business. Why Stellar Customer Service is Integral to Your Business’ Success The biggest mistake a business owner can make is focusing too much on profit margins and not enough on customer satisfaction, which should always be a company’s most…