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Tourism Best Practices – 5 Marketing Ideas and 25 Best Websites

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices.   Love how the Winchester-Frederick County (VA) CVB is making the Visitor Center into an attraction as a Patsy Cline exhibit finds new home at city visitors center (Subscription required but you’ll get the concept without the subscription.) The Corpus Christi CVB and their Welcome Center is moving – Visitors Bureau, Welcome Center Moving to Heritage Park An historic home, rumored to be haunted, will soon be one of three historic… 

Rock Solid LinkedIn Profile and 5 Best Practices

  • 3 min read

With 500 million users, LinkedIn shows it is going stronger than ever with a firm grip on the business professional social network market. LinkedIn can mean growth for your business. The network is responsible for more than 80% of a businesses’ social media leads. All the other social media platforms put together only amount to 19.67% of leads. You can use LinkedIn to research potential clients, customers, and/or their companies. 77% of users said that LinkedIn helped them research people and companies. Before you start searching for others though, make sure your profile is rock solid. Here’s five tips to… 

Email Marketing – 23 Tips and One Cheat Sheet Infographic

  • 2 min read

Email marketing is consistently ranked as the best channel in terms of return on investment. 68% of companies rate the channel as ‘good’ or ‘excellent’. (1) For every $1 spent, email marketing generates $38 in ROI. (2) Email is 40 times more effective at acquiring new customers than Facebook or Twitter. (3) To get you started in email marketing (or to improve your present campaigns,) check out this Email Marketing Cheat Sheet The Infographic gives you the skinny on why you should do email marketing in the first place, ways to think about it, tactics for getting the best possible results and finally, in what areas you… 

Social Media – Past, Present and Strategy

  • 2 min read

You’re not completely naive. You know about social media. It’s probably how you found this blog post. But REALLY, What Is Social Media and How Did It Grow So Quickly? James Carson with a well written essay. Now that we know the history of social media, where is it going? The Future of Social Media Is Here: These Are the Trends You Need to Know Hubspot projects five major trends that are defining the next wave of social media. So maximize your social media marketing today and in the next wave with these Social Media Strategy: Best Practices It’s time to… 

Customer Service – 15 Tips and 4 Stories To Extraordinary Service

  • 2 min read

Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds. Want to improve your customer service? Implement these 6 Tips For Creating… 

Email Marketing – 31 Tips and 2 Ways To Grow Your List

  • 3 min read

Email marketing is consistently ranked as the best channel in terms of return on investment. 68% of companies rate the channel as ‘good’ or ‘excellent’. (1) For every $1 spent, email marketing generates $38 in ROI. (2) Email is 40 times more effective at acquiring new customers than Facebook or Twitter. (3) To get you started in email marketing (or to improve your present campaigns,) Your Comprehensive Guide to Successful Email Newsletter Marketing Reaching someone’s email inbox is like being invited into their house. Play by their rules, and you will see a rise in opens, clicks, and engagement. Five Powerful Tips to Create Email Newsletters People… 

Social Media – 19 Tips and Why It’s For Branding, not Revenue

  • 2 min read

You’ve started your social media accounts. You’re posting. You’re tweeting. You’re pinning. Starting to get proficient at Facebook. Even used a #hashtag in a tweet. Great! What more should you know about social media?   First, get your mind blown by the Conversation Prism 5.0! This infogram shows social is far beyond Facebook, Twitter, Instagram, LinkedIn, Snapchat, Pinterest and YouTube! Alright, to strategy… Know that social media is not about traffic or revenue! Why I Think Social Media Is For Branding and Engagement, Not Traffic or Revenue A wonderful (albeit long) read with strategies about how social media is for branding and… 

Customer Service – How Social Is Changing CX and 14 Tips

  • 2 min read

Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds. Want to improve your customer service? Implement these 6 Ways to… 

Tourism Best Practices – Boat Races, Tijuana Road Show and Partnerships

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. Events draw visitors. In North Carolina and Michigan, it’s boat events that draw visitors. Dragon Boat Festival Saturday on High Rock Lake Great Lakes Grand Prix Brings Thrilling Powerboat Races to Michigan City’s Shore Boat rides are one of the many activities offered during Kid’Cation, a program of the Alton, IL, CVB. It’s a twist on the ‘be a tourist in your hometown’ promotion. Hats off to the…