Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

Here are tips to help you improve your customer service, increase your customer’s experience satisfaction, retain business and loyalty:

16 Customer Service Skills That Drive Every Business

You will find a list of 16 essential customer service skills every employee needs to win new customers, increase loyalty and build long-term advocacy.Each skill is backed by research and provides an actionable tip to quickly develop it across each level of your organization.

Five Super Bowl Strategies To Win Over Your Customers

We came up with five customer service lessons we can learn from a Super Bowl championship team.

How to Improve Customer Service by Reducing Employee Stress

Stress is the cause of many work related problems, engagement being chief among them. It’s difficult to get high customer service ratings if your employees aren’t engaged…

6 Customer Service Facts for Every Business

Nothing more then real-world actionable “standards of a successful business” that are applicable to any industry.

Create ‘Culture of Customer-centricity’ for Greater Success

Interview with Al S. Panlilio, Meralco senior vice president, who heads Customer Retail Services.

Finally, learn from other’s errors… These Customer Service Fails Will Horrify You

For more customer service tips, tools and best practices, follow Back To You Marketing on LinkedIn, Facebook or Twitter.