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Tourism Best Practices – Week of February 4

February 4, 2019
2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices, named one of the “Top 15 Tourism Marketing Blogs And Websites To Follow in 2018.” What’s one way to get people from out of state to visit your destination? Let them see what you have to offer. And forget video, pictures, or visitor guides! Shreveport takes the Mardi Gras parade on the road to Plano, Texas! Other events held to attract visitors? Geneva (OH) Hosts Winterfest Saratoga…

January 31, 2019
2 min read

Each week, we read a number of articles on email marketing from online sources. Below, the top reads from the following week: Just getting started in email marketing? Here’s Three Ways To Kickstart Your Company’s Email Marketing Campaigns Use three strategies in your emails to make sure they are as successful as possible when they’re sent and resonate with your prospect leads and your past and present customers. In the same vein, 8 Ways to Make Your Email More Engaging Perhaps you need to build your list? 5 Effective Ways to Build and Maintain a Customer Email List Using the right…

January 30, 2019
2 min read

Each week, we read a number of articles regarding social media from online sources. Below, the top reads from the following week: 3 New Social Media Marketing Challenges to Overcome in 2019 Three challenges that are likely to affect most marketers, along with the tips to overcome them in 2019. A fourth challenge might be keeping up with all the social media outlets. There’s more than Facebook, Twitter and Instagram. 21 in fact or at least the 21 Top Social Media Sites to Consider for Your Brand Some will be familiar to you, others might sound foreign to you. It…

January 29, 2019
2 min read

Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week: Do you need to read tips on improving customer service? These are the warning signs for poor customer service. The warning signs for poor customer service that you should look out for, and how to bolster your service in the future. To Improve Customer Service, Stop Forcing Customers To Repeat Themselves Nobody enjoys repeating themselves (except that cousin of yours who won’t stop talking about his latest promotion). Yet customer support platforms have been slow…

January 28, 2019
2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices, named one of the “Top 15 Tourism Marketing Blogs And Websites To Follow in 2018.” Sometimes, you gotta go ‘old school’… Hays (KS) CVB produces postcards upon visitor demand Cleveland (OH) offers interactive kiosks for visitors Events draw visitors… Vallejo (CA) DMO hosts Restaurant Week Fargo-Moorhead (MN) CVB collaborates to put on Frostival In campaigns, love, love, LOVE the Monterey County (CA) educational campaign to encourage tourists…

January 25, 2019
2 min read

Each week, we read a number of articles on email marketing from online sources. Below, the top reads from the following week: If you’re just starting in email marketing, know Effective Email Marketing Requires Planning Effective email marketing campaigns planned and delivered to a targeted audience at the right time can provide the highest return on investment of any digital marketing channel. Besides planning, The One Thing That Will Improve Your Email Marketing in 2019 It’s reported that up to 30% of your email list consists of bad contacts. What do you do about it? There’s three other email trends. Constant Contact…

January 23, 2019
2 min read

Each week, we read a number of articles regarding social media from online sources. Below, the top reads from the following week: First of all, understand How People Interact on Social Media in 2019 The Manifest surveyed 627 social media users to learn how often they access social media, the content they post, and the channels they most frequently use. Other data and opinions lead other marketers to profess Why Instagram Matters Now More Than Ever What makes Instagram so special? Why is it a social media platform worth investing time and money into? Click thru to the story above. Get…

January 22, 2019
1 min read

Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week: With all the “2019 Trends” articles this time of year, perhaps prudent to remember Trendy Ideas Should Never Overtake Basic Customer Service, Experience Key word from the article above, “basic.” Your customer service can be overzealous. When Overzealous Customer Service Fails the Customer Perhaps it’s okay to be over the top with emails to customers like this pet company did. Dan Gingiss calls it the “best customer service email ever.” Oh, and the customer IS always right.…

January 21, 2019
2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices, named one of the “Top 15 Tourism Marketing Blogs And Websites To Follow in 2018.” Campaigns launched by destination marketing organizations include, Brand USA’s Storytelling Campaign Kashmir’s “aggressive marketing campaigns” Winchester-Frederick County CVB’s social media / T-shirt promotion In destination development, Vietnam looks to golf Springfield (OH) uses murals And we love that DMOs are include assisting partners in their practices. Workshops, grants, and research. Elizabeth City CVB…

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Email Marketing – Best Reads Week of January 28

Social Media – Best Reads Week of January 28

Customer Service – Best Reads Week of January 28

Email Marketing – Best Reads Week of January 21

Customer Service – Best Reads Week of January 21