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Social Media – Video How To, Metrics and Content That Converts

  • 2 min read

You’ve started your social media accounts. You’re posting. You’re tweeting. You’re pinning. Starting to get proficient at Facebook. Even used a #hashtag in a tweet. You’re hearing about and seeing video but wondering how to get started? How to Add Video to Your Social Media Marketing Understanding what types of video work best on each social network will help you create a well-organized video strategy. In Social Media Examiner’s article, you’ll discover four tips for adding video to your social media marketing. An Instant Recipe for Social Media Content that Converts If you are an entrepreneur, business owner or content marketer… 

Customer Service – 23 Ways to Improve Your Customer’s Experience

  • 3 min read

Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds. If the lost revenue doesn’t get your attention, remember Customer Service… 

9 Ways to Fail at an Expo

  • 4 min read

Expos or trade shows are easy. Show up, put some stuff (maybe a LOT of stuff) on a table, sit, and wait for the attendees to visit your table and immediately buy your product or schedule their trip. No training is needed. One can’t mess up an expo. Based on the one I attended recently, one can! As I walked the room and looked upon other booths, I identified nine ways people failed. I am not suggesting mine was perfect. I was walking the room so clearly I didn’t have an endless line of potential customers at the booth. Here’s… 

Email Marketing – 9 Best Reads Week of Feb. 27

  • 2 min read

Email marketing is consistently ranked as the best channel in terms of return on investment. 68% of companies rate the channel as ‘good’ or ‘excellent’. (1) For every $1 spent, email marketing generates $38 in ROI. (2) Email is 40 times more effective at acquiring new customers than Facebook or Twitter. (3) Any questions about getting started with email marketing, call and pick Stephen’s brain. Click or tap here and try Constant Contact free for 60-days. Otherwise, here’s 9 good reads that will help you with your campaigns. (We don’t call them “blasts” any longer.) How to Improve Your Email Marketing… 

Social Media – A Waste of Time and 5 Other Good Reads

  • 2 min read

You’ve started your social media accounts. You’re posting. You’re tweeting. You’re pinning. Starting to get proficient at Facebook. Even used a #hashtag in a tweet. But you wonder if all this social media is a waste of time. Perhaps. Pia Silva suggests Social Media Is A Waste Of Time For Businesses. It’s not. Just have to do it right or admit you need help and have someone do it for you. (Hint, we do that.) Her four tips and others ahead. First, here’s Why Small Businesses Need Social Media. It is really so much more than just sharing promotional offers… 

Customer Service – 28 Tips and The Letter Everyone Wants to Receive

  • 3 min read

Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds. If the lost revenue doesn’t get your attention, remember Customer Service… 

Email Marketing – 20 Tips and How To Build A List

  • 2 min read

Email marketing is consistently ranked as the best channel in terms of return on investment. 68% of companies rate the channel as ‘good’ or ‘excellent’. (1) For every $1 spent, email marketing generates $38 in ROI. (2) Email is 40 times more effective at acquiring new customers than Facebook or Twitter. (3) If you’re just getting started, here’s An Ultimate Guide to Email Marketing for Beginners In this blog (the author) describes some effective email marketing tips which will prove helpful for beginners. 8 Tips for Creating Marketing Emails Your Customers Can’t Help but Click It’s essential for marketers to ensure high… 

Social Media – 32 Tips and How to Analyze Performance

  • 2 min read

You’re a small business. You’ve started your social media accounts but wonder how should a small business with limited resources should realistically approach social media marketing. Here’s 7 Ways a Small Business Can Use Social Media Resources Wisely As a small business owner, you have less room for error with your social media marketing. You probably don’t have the luxury of hiring a new team to create a social media effort.  The above article has some ways to minimize the risk during this transition. But, here’s 9 Reasons Your Social Media Efforts May Be Stuck If your business is active online, but… 

Customer Service – 7 Tips and 6 Examples

  • 3 min read

Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds. So let’s improve your customer service. 4 Assumptions Needed to Deliver…