Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.
If the lost revenue doesn’t get your attention, remember Customer Service IS Your Brand!
Now to improve your customer service…
Maybe your company is guilty of giving terrible customer service and offending customers left and right. If this is your current, desperate situation, the article has seven measures aimed at helping you heal your company’s ailing customer service.
To avoid the issues that can cause even loyal shoppers to vote with their feet, the article above has 5 ways to improve your customer service.
If you really want to prioritize responsiveness in your organization, you need to follow a plan that will set you up for success. The article above has four suggestions.
The article has nine customer service best practices that need to be embraced by every employee in your company, every day that they’re on the job. (The author, Micah Solomon, would) even argue that to call these nine customer service principles “best practices” is to understate their importance.
More from Micah:
The secret to great customer service In a complete reversal of the hierarchy we’ve been taught, where customers come before everyone else, Branson has built Virgin by putting his employees first.
Finally, let this be your team’s goal – to receive a letter like this: Whole City of Cheyenne Excels in Customer Service
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