Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:


First, just relax and realize people have been complaining for 4,000 years. Want proof? Consider this tablet complaining about the wrong grade of copper delivered.

To improve your customer service, know these 5 Statistics About The Future Of Customer Service

With an industry shifting this quickly it can be difficult to determine where to start. Here are five critical statistics that help bring the new CX landscape into perspective.

7 Effective Customer Service Skills Your Team Need for Maximum Growth

These skill set are essential for establishing a cordial relationship with your target customers. It’s imperative to look out for the following skills when recruiting new team members.

How To Build A Strong Customer Service Culture

Seven tips that emerged from a company’s effort to formalize and strengthen their company’s customer service values. These can help a midsize business elevate their customer experiences and advance their customer service teams.

Developing anticipatory customer service: fulfilling customer needs and wishes without them needing to ask, perhaps without them even knowing enough to ask. Lessons from an elevator with an undo button.

Finally, whatever you do, correct these Five Of The Worst Customer Service Mistakes You Can Make

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