Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Believe customer service doesn’t have that big of an effect on business? Consider this headline: Customer Service and iPhone Costs Dent BT’s Earnings​ Customer service in part sent shares in Britain’s biggest broadband and mobile provider to a five-year low! We read more and more rants columns about poor customer service – What happened to true customer service? Here’s 3 Ways to Improve Customer Service in 2018 Tips to help you develop the level of service that today’s consumers demand.… 

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Importance Of Customer Service In A Business Customer service is the way a business is able to serve a customer, which indirectly reflects your brands values. No Service, No Smile, No Future: The Lost Value of Basic Customer Service The customer is everything. What you sell pays for it all: your rent, your salaries, your meals, your children’s school fees. Do We Understand Customer Service? Bad customer service will make you lose more clients instead of gaining… 

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: We start with arguably the biggest news in customer service this week – Amazon Go’s cashier-less grocery. What does it mean for customer service? Craig Johnson with good insights. Solid Customer Service Should Appear Effortless, Exceptional The objective is clear: Deliver service to your customers with vigor and intent with the objective of making the experience so exceptional that your competition pales in comparison. How Customer Service Can Turn Angry Customers into Loyal Ones Harvard researchers found… 

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: The Importance of Customer Service Business is business, but to truly be successful, the key is how many customers you can get and more importantly keep, with the lowest cost of doing business. Customer satisfaction is the easiest way to acquire repeat business. Is ‘Wow’ Customer Service Worth The Effort And Expense? Micah Solomon asks does creating wow customer service moments really benefit a business? Or is it more a feel-good waste of time? The New Skills… 

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Five Customer Service Must-Do’s For 2018 A business must keep up with the times. If they don’t, they will be disrupted and find themselves either playing catch up or worse, shutting down altogether. With that in mind, Shep Hyken shares five customer service tips every business must do to stay competitive in 2018. Retain More Customers with Effective Customer Service If 65 percent of consumers only need one bad experience to stop buying from you, then it’s…