Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Bad Customer Service Ruining Shoppers’ Lives New survey – 68% of consumers are fed up with poor customer service and they would buy more from brands if they upped the customer service experience. How LEGO Customer Service Wins Back Upset Customers: A Simple Recovery Approach Works Wonders How LEGO brings a customer closer to the brand with a simple customer service letter. What’s the Cost of Disconnected Customer Service? If customer service is disconnected from the rest of… 

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: 4 Trends Customer Service Teams Are Using to Kill the Competition Forget the sales pitch at the end of the article, focus on the four trends savvy customer service teams are actively embracing to create an outstanding customer experience, bring in more revenue, and create repeat business. Baby Steps: Make These Simple Changes To Improve Your Customer Service The items on Micah Solomon’s list are all small or small-ish, they’re far from trivial and they’re all worth undertaking!… 

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: To start, on the chance you’re not sure about what customer service is anyway, here’s a nice overview from SalesForce. And why the weekly focus on customer service through these posts? Survey: Very Few Consumers Report Excellent Customer Service So let’s improve your customer service… Customer Service: ‘It’s all about establishing a relationship’ Building relationships is not difficult if you treat your customers like you want to be treated. The businesses that have the best customer service will… 

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: To start, why do we need to keep a focus on customer service? Only 9 Percent of Consumers Say They Always Receive Excellent Customer Service Survey findings from a group of 500 consumers… Top 3 Tips To Create a Strong Customer Service Team Three tips to build a better customer service team, and to add to a brand’s overall customer service experience. How Southwest Airlines Keeps The Romance Alive With Its Customers Shep Hyken shares customer service… 

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: 7 Pieces of Dangerous Customer Service Advice (Plus What To Do Instead) Some of the received customer service wisdom out there is flat-out wrong. Extraordinary Customer Service! Six stats you need to know and simple retention strategies. Five Lessons in Customer Service from Action Gear Founder and managing director at Action Gear Warrick Kernes shared his wisdom on providing authentic customer service. These Customer Service Habits Can Drive A Company To Rival Zappos, Nordstrom, Virgin These “habits”…