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Customer Service – Best Reads Week of January 8

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Five Customer Service Must-Do’s For 2018 A business must keep up with the times. If they don’t, they will be disrupted and find themselves either playing catch up or worse, shutting down altogether. With that in mind, Shep Hyken shares five customer service tips every business must do to stay competitive in 2018. Retain More Customers with Effective Customer Service If 65 percent of consumers only need one bad experience to stop buying from you, then it’s… 

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Email Marketing – Best Reads Week of January 1

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Each week, we read a number of articles on email marketing from online sources. Below, the top reads from the following week: A Crash Course in Email Marketing Constant Contact states that email marketing converts more customers than social media and search combined. Here is a crash course to help your business get started with email marketing. 5 Beginner Mistakes To Avoid In Email Marketing When we start email marketing, we tend to make several mistakes that can be harmful to your first campaigns. Here are 5 of them among the most widespread and how to avoid them. 12 Ways To Improve… 

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Customer Service – Best Reads Week of January 1

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Four Tips for All-Star Customer Service Four simple tips from House of Miracles in Cupertino, CA, to delivering top-notch customer service. How Long Will It Take To Develop A Customer Culture At My Company? Micah Solomon with a variety of ways to think about the time and timetables involved in developing a customer culture companywide. Ten Customer Service And CX Predictions For 2018 These are trends that keep trending. Smart companies are anticipating these trends and reacting accordingly.… 

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Email Marketing – Best Reads Week of December 18

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Each week, we read a number of articles on email marketing from online sources. Below, the top reads from the following week: The Ultimate Guide To A Winning Email Marketing Strategy Unless you have a grip on the basics of email marketing, you cannot move further with innovations that will help you reach out to the millions with your brand message. 7 Ways To Increase The Effectiveness of Your Email Marketing For anyone trying to squeeze more out of their email marketing or turn around their lackluster campaign success, here are 7 pointers for increasing the effectiveness of your email… 

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Customer Service – Best Reads Week of December 18

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: The Secret Behind Great Customer Service: One Thing You Must Do It may be easier than you think to win over shoppers as long as you can deliver on the key factor that creates an exceptional customer experience: quickly responding to customer problems with knowledgeable assistance. 7 Essentials of Great Customer Service The goal of customer service is to transform an unhappy customer into a customer who feels thrilled about how well they were taken care of. 10… 

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Email Marketing – Best Reads Week of December 11

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Each week, we read a number of articles on email marketing from online sources. Below, the top reads from the following week: 8 Test ‘n Learn Ideas For SMBs To Improve Email Marketing Results There are simple “test and learn” email campaigns that you can and should implement on a regular basis to try and see what might be the right mix of tactics to meet your company’s specific objective. The article above has good examples that any SMB can use today. 15 Email Marketing Best Practices That Will Maximize Returns Want to make the most of your email marketing?… 

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Customer Service – Best Reads Week of December 11

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: With the holidays upon us, what are the Holiday Customer Service Essentials The essential tips to superior customer service during the holidays. If you can only find the strength to do a few, these are the eight. Five Steps to Begin a Customer Experience Program at Your Company In corporate programs, there are still lots of things that can and do go wrong. In the article above are five major perils that can derail the customer’s experience. 15… 

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Email Marketing – Best Reads Week of December 4

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Each week, we read a number of articles on email marketing from online sources. Below, the top reads from the following week: Email Marketing Best Practices for Small Businesses It’s hard to ignore the power of email marketing for a small business. From sending helpful resources to announcing specials and promotional alerts, a good email strategy will help nurture your lead into a customer, or delight an existing customer. 5 Strategies to Skyrocket Your Email Newsletter to the Next Level A few basics tips on what you can do to improve your next email newsletter. 4 More Ways to Make… 

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Customer Service – Best Reads Week of December 4

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: The 6 Keys to Quality Customer Service How can you ensure that your customer service will actually grow your business? The article above with six secrets that can lead to rapid (and lasting) growth. 11 Keys to Outstanding Customer Service While written for landscapers, these 11 keys are valuable for any industry. 4 Customer Support Metrics that Drive Growth Which metrics will extract the most valuable data for your support team? The article above with four that… 

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