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Customer Service – Best Reads Week of February 12

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: The 3 Faces of Customer Care Some companies do a great job of putting the customer first and growing. Some don’t. The article above has several examples of what some companies are doing right and wrong. What Is Good Customer Service Anyway? What a company can control is their response when things go wrong. And if that response isn’t up to scratch, customers will simply switch. Secrets to Providing The Best Customer Service in The Modern Workplace Providing… 

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Email Marketing – Best Reads Week of February 5

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Each week, we read a number of articles on email marketing from online sources. Below, the top reads from the following week: Is Email Marketing Dead? 5 Things To Know About Email Marketing! Email marketing is far from dead. As a matter of fact, it’s alive and well and doing fine and there’s five parts that you really need to think about. 5 Email Marketing Tips To Stand Out In The Inbox The above article has some things to consider to bring some ‘oomph’ to your audience’s inbox. Woo Subscribers With Email Marketing This Valentine’s Day Make the most of… 

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Customer Service – Best Reads Week of February 5

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Believe customer service doesn’t have that big of an effect on business? Consider this headline: Customer Service and iPhone Costs Dent BT’s Earnings​ Customer service in part sent shares in Britain’s biggest broadband and mobile provider to a five-year low! We read more and more rants columns about poor customer service – What happened to true customer service? Here’s 3 Ways to Improve Customer Service in 2018 Tips to help you develop the level of service that today’s consumers demand.… 

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Email Marketing – Best Reads Week of January 29

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Each week, we read a number of articles on email marketing from online sources. Below, the top reads from the following week: Make The Commitment to Email Marketing in 2018 I recommend shifting resources from organic social to email marketing. The article above has some B2B email marketing best practices to keep in mind. 4 Reasons To Revitalize Your Email Marketing Strategy In 2018, marketers who have overlooked email should consider giving it another look. The article above has 4 reasons why. Kill Your Slow Season with Targeted Email Marketing Tips for a successful email campaign so your business can keep customer… 

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Customer Service – Best Reads Week of January 29

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Importance Of Customer Service In A Business Customer service is the way a business is able to serve a customer, which indirectly reflects your brands values. No Service, No Smile, No Future: The Lost Value of Basic Customer Service The customer is everything. What you sell pays for it all: your rent, your salaries, your meals, your children’s school fees. Do We Understand Customer Service? Bad customer service will make you lose more clients instead of gaining… 

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Email Marketing – Best Reads Week of January 22

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Each week, we read a number of articles on email marketing from online sources. Below, the top reads from the following week: Got A Few Minutes? Do A 5-Point Email Audit Columnist Ryan Phelan walks you through a five-point email audit to help you understand what’s working and what needs to change. 6 Ecommerce Email Marketing Best Practices For Growth LOOOOONG read but it provides some best practices which are most important for your bottom line. Ways To Optimise Your Email Marketing Campaign in 2018 Some of the best techniques to optimisation, drawing in as many eyeballs and garnering the most… 

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Customer Service – Best Reads Week of January 22

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: We start with arguably the biggest news in customer service this week – Amazon Go’s cashier-less grocery. What does it mean for customer service? Craig Johnson with good insights. Solid Customer Service Should Appear Effortless, Exceptional The objective is clear: Deliver service to your customers with vigor and intent with the objective of making the experience so exceptional that your competition pales in comparison. How Customer Service Can Turn Angry Customers into Loyal Ones Harvard researchers found… 

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Customer Service – Best Reads Week of January 15

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: The Importance of Customer Service Business is business, but to truly be successful, the key is how many customers you can get and more importantly keep, with the lowest cost of doing business. Customer satisfaction is the easiest way to acquire repeat business. Is ‘Wow’ Customer Service Worth The Effort And Expense? Micah Solomon asks does creating wow customer service moments really benefit a business? Or is it more a feel-good waste of time? The New Skills… 

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Email Marketing – Best Reads Week of January 8

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Each week, we read a number of articles on email marketing from online sources. Below, the top reads from the following week: 7 Things to Start, Stop, and Keep Doing With Email Marketing in 2018 Are you happy with the ROI that your email marketing generates or is it time to make some adjustments? Here are 7 things you should start, stop, and keep doing this year to ensure your email marketing makes a splash. The Top 6 Features of Great Email in 2018 Overall 2018 is going to be highly competitive very tech-focused year for email marketeers. Sending people really… 

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