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Customer Service – 10 Mistakes to Avoid and How to go from Good To Great

  • 3 min read

Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds. So with so much at stake, let’s improve your customer service!… 

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Tourism Best Practices – New Trail, VCs, Websites and Campaigns

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. Destination marketing isn’t just placing ads. It’s developing the product. Examples of two DMOs leading destination development:         Voters Weigh in on Name For Beer-Barbecue Trail The Greenville-Pitt County Convention and Visitors Bureau combines craft beer with the area’s already famous barbecue and develops a beer and barbecue trail. New Display Unveiled to Welcome Visitors to Corpus Christi The Corpus Christi Convention and Visitors Bureau… 

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Email Marketing – 21 Tips and 30 Examples to Rock Your Campaigns

  • 2 min read

Email marketing is consistently ranked as the best channel in terms of return on investment. 68% of companies rate the channel as ‘good’ or ‘excellent’. (1) For every $1 spent, email marketing generates $38 in ROI. (2) Email is 40 times more effective at acquiring new customers than Facebook or Twitter. (3) So let’s get started with email marketing. Here’s The Fundamentals However, the three main areas we believe that marketers should focus their efforts on now are: the need to always keep your end goal in mind, the importance of building quality lists/data and the necessity of automating your campaigns… 

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Social Media – New Research and 22 Mistakes to Avoid

  • 2 min read

You’ve started your social media accounts. You’re posting. You’re tweeting. You’re pinning. Starting to get proficient at Facebook. Even used a #hashtag in a tweet. Great! Let’s take it to the next level. Here’s new research related to the importance of visuals in your social media, tips to double your results, and examples of what not to do. Visual Content and Social Media Marketing: New Research Are you wondering how important visuals are in your social media posts? Do you want to know how other marketers approach visual marketing? In this article, you’ll discover new research that reveals why you should… 

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Customer Service – 4 Quick Reads to Improve Yours

  • 2 min read

Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds. So with so much at stake, let’s improve your customer service!… 

Read MoreCustomer Service – 4 Quick Reads to Improve Yours

Tourism Best Practices – Destination Development and Programs to Draw Visitors

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. Destination marketing isn’t just placing ads. It’s developing the product. Examples of two DMOs leading destination development: CVB Works to Make Parkersburg Recreation Destination Guest editorial reminds locals of what the CVB is doing to develop the destination to draw visitors. City Sign Plan Advances After Council Vote CVB leads the effort to put new signs marking places of interest in Carthage, MO. What DMOs are doing on… 

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Email Marketing – More Than 40 Tips; How Often, Best Days and Times to Send

  • 3 min read

Email marketing is consistently ranked as the best channel in terms of return on investment. 68% of companies rate the channel as ‘good’ or ‘excellent’. (1) For every $1 spent, email marketing generates $38 in ROI. (2) Email is 40 times more effective at acquiring new customers than Facebook or Twitter. (3) Those three statistics not enough? Digital Resources answers Why Does Your Small Business Need Email Marketing? And do you Want to See Higher Marketing ROI? Email Delivers Best Oh, if you want to compare Email to Social Media, Email Knocks Social Out Of The Park, Again Email vs. Social: Which… 

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Social Media – Best 8 Reads Week of May 29

  • 3 min read

We do the reading for you. Here’s 8 of the best reads this past week on social media. That being said, these first two aren’t articles. They’re reports. You’ll have to subscribe or at least provide an email address I’m sure but consider the 2017 Social Media Marketing Industry Report In Social Media Examiner’s ninth-annual social media study, more than 5,700 marketers reveal where they’ll focus their social media efforts. This industry report also shows you which social tactics are most effective and how content plays a role in social media marketing. Also, The Digital Trust Report, a brand new report from… 

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Customer Service – What is the F-bomb of CX?

  • 3 min read

Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds. So with so much at stake, let’s improve your customer service!… 

Read MoreCustomer Service – What is the F-bomb of CX?